Terms of Service

Terms of Service
(With legal information)


1. Scope of application
2. Contractual partners
3. Offer and conclusion of contract
4. Right of revocation
5. Prices and shipping costs
6. Delivery
7. Payment
8. Retention of title
9. Online dispute settlement


Further information

Ordering process
Treaty text



Terms of Service

(The following T & Cs also contain legal information on your rights under the rules on contracts for distance and e-business transactions.)


1. Scope of application

For all deliveries of Elfairya (elfairya.com) to consumers (§ 13 German Civil Code) these General Terms and Conditions (GTC) apply.



2. Contractual partners

The purchase contract is concluded by: Elfairya, Querstraße 19, 04617 Rositz. You can reach our customer service for questions, complaints and complaints from 9 am to 6 pm and from 9 am to 4 pm on Saturdays from 034498-884111.



3. Offer and conclusion of contract

3.1 The presentation of the products in the online shop is not a legally binding offer but a request for the order. Errors excepted.
3.2 By clicking the button "Send order" you enter a binding order of the goods listed on the order page. The purchase contract is concluded when we accept your order by means of an order confirmation by e-mail immediately after the receipt of your order.




4. Right of revocation

4.1 Consumers have a 30-day right of revocation.


You have the right to revoke this agreement within 30 days without giving reasons. The withdrawal period shall be thirty days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. To exercise your right of revocation, you must contact us

Elfairya
Querstraße 19
04617 Rositz

Tel.: 034498-884111

eMail: kontakt@elfairya.com


By means of a clear statement (eg a letter or e-mail sent by mail) about your decision to revoke this contract.
You can use the
 Withdrawal Form  but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation

If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of 30 days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the deadline of 14 days.

They bear the direct costs of returning the goods. The cost is estimated to be a maximum of EUR 60 (only applicable to restricted goods).

 



5. Prices and shipping costs

5.1 The prices stated on the product pages contain the statutory value-added tax and other price components.

5.2 In addition to the stated prices, we charge shipping and handling charges for shipping within Germany. The shipping costs are again clearly indicated on the order page.

5.3 Unless otherwise stated, delivery is subject to shipping costs.


6. Delivery


6.1 The delivery takes place within Germany with DHL, Hermes or DPD.

6.2 The delivery time is generally up to 3 days from receipt of the amount to be paid. We may refer to the respective product page or in a separate e-mail according to the order.



7. Payment


7.1 The payment will be made by invoice, advance payment (transfer, PayPal), credit card or cash on delivery.

7.2 If you choose the method of payment in advance we will call you our bank account in the order confirmation and deliver the goods after payment receipt.

7.3 You are entitled to a right of set-off only if your counterclaims have been legally established or are undisputed or have been acknowledged in writing by us.

7.4 You can only exercise a right of retention, insofar as the claims result from the same contractual relationship.



8. Reservation of title; On Bill; lien

 (1) In the case of consumers, we reserve the right to ownership of the purchased item until the invoice has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal person of public law or a public special fund, we retain title to the purchase item until all outstanding outstanding claims arising from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.

(2) You are only entitled to a right of set-off if your counterclaims are legally established or are undisputed or acknowledged by us. In addition, you have a right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.

(3) If the customer is in arrears against any payment obligations, all existing claims are due immediately.



9. Online dispute resolution (Article 14 (1) ODR Regulation)

9.1 The European Commission provides a platform for online dispute settlement ("OS platform") at http://ec.europa.eu/consumers/odr/ .



Further information


Ordering process

When you find the product you are looking for, you can add it to your shopping cart by clicking the "Add to Cart" button. You can view the content of the shopping basket at any time by clicking the link "Cart" without obligation. You can remove the products from the shopping cart at any time by clicking on the "trash can symbol". If you want to buy the products in the shopping cart, click on the button "Continue payment process". Please enter your details. The mandatory details are marked with a *.


After entering your data and selecting the payment method, you go to the order page via the "Next" button, where you can check your entries again. Click on the "Order" button to close the order process. The operation can be canceled at any time by closing the browser window. See the pages for more information, e.g. to corrections.


Treaty text

The contract text is stored on our internal systems. The General Terms and Conditions can be viewed at any time on this page. The order data and the terms and conditions will be sent to you by e-mail.